Lacking professionalism in sourcing agents is a huge concern for all global buyers, it has been a so controversial issue that folks have heated debate over the advantages and disadvantages of hiring China Sourcing Agent. Numerous purchasing offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ focus on their particular services and advertise that they will never resort to this unethical behavior.
However, it ought to be admitted that all of them are essentially agents, and they are all likely to belong to this lapse, but few of them shed much light on answers to this problem. The problem is just because of human nature. For example, a number of them could have mixed feelings when they offer the quotations with their clients, they could ask themselves, “I found so amazing a supplier for my client, and they get so excellent price, shouldn’t I deserve some thing?” “The packaging and shipping cost me a great deal, and it also took us a a substantial amount of effort in speaking with this supplier, should i work with my clients just to make ends meet?”
A common practice is the fact that some suppliers willingly give sourcing consultants or translators an amount of hidden commission in order to win an order or perhaps the latter asks for kickbacks from the suppliers, however, this practice is not only unethical and unprofessional, but in addition practically unsustainable, because although unlikely in the future the suppliers could tell the reality towards the buyer, the sourcing agent would find himself merely a tool for that suppliers and, even worse, end up being no long trusted by the client.
The best and incredibly likely the only real solution is to facilitate a sustainable system that allows the sourcing agent to become fully incorporated into the buyer’s virtual office. The customer should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, while the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try some of the methods below:
Provide payment proof for every single transaction with all the suppliers and shippers. This might include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this manner, the first sum total in procuring the goods can easily be tracked and calculated.
Present detailed contact info of all of the suppliers and shippers towards the client. Moreover, when the client must get in touch with them for virtually any clarification purposes, if the suppliers tend not to understand English, the smosbr agent should offer translation assistance to facilitate the clarification process.
Say no to any form of hidden commission through the suppliers, stay impartial and objective in choosing suppliers for your client’s requirement. Always stay answerable and ready to accept the suppliers, provide you with the buyer’s requirements in their mind in a timely manner, show towards the suppliers that the buyer’s interests are physically and constantly represented.
In the client’s request, make tours for the suppliers for quality checking, pre-delivery inspection, trouble shooting, technical support, etc and ensure the suppliers fix all issues focused on the goods pre and post the delivery of the goods.
The purchaser can try a number of the methods below:
Offer a reasonable sourcing fee.. When possible, assist the agent create an e-mail ID in the name of the employer’s company so he can more convincingly represent the purchaser in working with the suppliers, likewise, the development of Chinese website to buy stuff may also carry out the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc in the agent’s end. Motivation measures: Since the cooperation reaches a very stable and mature level, it might worth consideration to offer retainer fee or performance bonus towards the agent according to savings achieved.